FAULTY PRODUCTS
If a product is faulty, you need to let us know within 5 days of receiving it, and before returning it to us. We will gladly make arrangements for the faulty product to be returned to us for testing. If no fault is found, the product will be returned back to you and a 15% (of the purchase price) assessment fee will be charged. Should the unit prove to be faulty, we may offer you a replacement.
If you discover that a product is faulty, and it is over our 7 day return period but it is less than 2 months from the time you received it, please make arrangements for the faulty product to be returned to us for testing.Note testing is done by our suppliers and time periods for testing may vary. If no fault is found, the product will be returned back to you and 15% (of the purchase price) assessment fee will be charged. Should the unit prove to be faulty, we may offer you a replacement.
Please check all products delivered to you and do NOT accept delivery of any product that is visibly damaged. Should you accept a product and only later discover that the product is damaged, you need to report this to Ink Expresso (sales@inkexpresso.co.za) within 24 hours, so that we can establish where the damage occurred .
Faults resulting from normal wear and tear, including products that have been damaged or altered in any way either by you or anyone that is not an employee of Ink Expresso or the product’s manufacturer, will not result in a product replacement.
No refunds will be done if found that a printer consumable is at fault a replacement may be offered.
NON- DEFECTIVE PRODUCTS- RIGHT TO “COOL OFF”:
Products which are NOT defective or damaged or are NOT compatible with your printer, can be returned to Ink Expresso within 10 (ten) workings days from date of delivery, provided that the Products have not been opened and the packaging is in its original condition and you are able to produce the original invoice/ credit card/ debit card slip as proof of purchase. You are then entitled to cancel the sale of the Products in terms of Section 44 of the ECT Act within 10 (ten) working days after your receipt of the Products and to obtain a full purchase price refund, subject to being charged a 5% (of the retail price) fee in respect of return and handling charge to non-defective returns that have not been opened and remain in the original packaging. INK EXPRESSO can hold you liable for any damage caused to the Products whilst it is in your possession.Ink Expresso will validate each situation interdependently.
STRICKTLY No returns, refunds or exchanges will be accepted 30 days after the date of purchase.
Please ensure that all consumables are compatible with your current hardware before purchasing online, as INK EXPRESSO cannot be deemed responsible for printer incompatibilities. If you are unsure about a product’s compatibility, please visit the manufacturer’s official website, alternatively, you are welcome to contact us sales@inkexpresso.co.za for further assistance.